We’re so sorry that your item has not arrived as it should have done. Please contact our customer service team on +44 (0) 203 954 6650 or firstname.lastname@example.org with your order number and details of the issue and any images if possible and we will get back to you as soon as possible to resolve this for you.
Articles in this section
- What is your returns policy?
- How can I cancel or change my order?
- What can I do if my address was entered incorrectly?
- Do you offer gift wrapping?
- My order is damaged, incomplete or is not what I ordered. What should I do?
- Do we charge VAT on any of our products?
- Where can I access an invoice for my order?
- I haven’t received a confirmation email. Can I check that my order has gone through?
- Will there be an invoice included with my gift?
- How can I find out who sent my parcel?